Tips when submitting a ticket to ESM Support

To aid us in quickly resolving your issue, please send the below information:

  1. Environment you are working in (Production or Training)
  2. Application you are using (ESM Purchase or ESM Source)
  3. Screenshot of any error messages received
  4. Browser being used
  5. Is this happening to more than one user?
  6. Steps to recreate
  7. Transaction or PO number
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