In the event that the online help pages were not able to resolve the issue you were facing or provide the guidance needed, a support ticket can be created.
There are three ways to contact the team: Online Submission, Email the Support team, or call Support.
Online Submission Form
Having accessed the online support portal URL:
You will see the 'Submit a Help Ticket' icon:
By clicking on the icon the online form will load:
Complete the fields as required and click 'Submit' button once finished to send in your request, this is then automatically placed into the support ticketing system and given a unique ticket reference number. Please enter as much information as possible.
Email Support Team
The support team can be contacted by email using: firstname.lastname@example.org
At the point of receipt this email will be added automatically into Zendesk Support and a confirmation email provided to the sender providing the ticket reference number.
Phone Support Team
By calling the support team on: 877-969-7246 you can speak to a member of the team.
Once your call has been completed this will be added to the Zendesk Support platform and a ticket reference number generated will be emailed to the customer.