Creating a Support Ticket

In the event that the online help pages were not able to resolve the issue you were facing or provide the guidance needed, a support ticket can be created.

There are three ways to contact the team: Online Submission, Email the Support team, or call Support.

Online Submission Form

Having accessed the online support portal URL:

https://esmsolutionssupport.zendesk.com/

You will see the 'Submit a Help Ticket' icon:

By clicking on the icon the online form will load:

Complete the fields as required and click 'Submit' button once finished to send in your request, this is then automatically placed into the support ticketing system and given a unique ticket reference number.  Please enter as much information as possible.

Email Support Team

The support team can be contacted by email using: support@esmsolutions.com

At the point of receipt this email will be added automatically into Zendesk Support and a confirmation email provided to the sender providing the ticket reference number.

Phone Support Team

By calling the support team on: 877-969-7246 you can speak to a member of the team.

Once your call has been completed this will be added to the Zendesk Support platform and a ticket reference number generated will be emailed to the customer.