Purpose: This guide helps you log into ESM Purchase™ using single sign-on and multi-factor authentication.
Before you begin:
1) You have received your network credentials (username and password).
2) A supported web browser is open (Google Chrome or Firefox).
3) A multi-factor authentication (MFA) device is available (phone or authenticator app).
Log In
1. Open a Google Chrome or Firefox browser window.
2. Go to http://[institution].okta.com/. Bookmark this address for easy access.
3. On the Single Sign-On page, enter your username and password.
Figure 1: your institution's SSO Single Sign-On Page
4. Complete the MFA prompt.
5. On the Okta dashboard, select the ESM Purchase™ tile.
Figure 2: [Institution] Okta Tile for ESM
6. ESM Purchase™ ESM Consumer Role™ opens to the home screen.
Figure 3: ESM Home Screen
Troubleshooting
| Problem | Fix |
|---|---|
| Page will not load | Check internet. Try Chrome or Firefox or clear your browser cache. |
| Wrong username or password | Verify your credentials. Reset via the [Institution] IT Support password portal. |
| MFA code not arriving | Check your MFA app or device. Contact [Institution] IT Support if unresolved. |
| ESM tile missing from Okta dashboard | Contact [Institution] IT Support — your ESM account may not be provisioned yet. |
| Blank page or error after clicking tile | Clear cookies and retry or use a private/incognito browser window. |
| CAUTION Watch out for: If already signed into Okta in your browser, you may land on the Okta dashboard automatically and can select the ESM tile straight away — no separate login needed. On shared or public computers, always Sign Out of both ESM and Okta, then close the browser when finished. |
| NOTE ✓ You're done when: The ESM Purchase™ home screen loads and you can see The Store, Quick Buy, and the navigation bar. |
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