Intermittent Email Service Issue - Friday March 1st 2024

ESM Purchase and ESM Source are experiencing an intermittent issue with email transmission which is effecting a limited subset of users. As a result, you might experience non-delivery of email notifications from these applications. Our technical team has identified a solution and is actively working to resolve this. 

Update 1

As at 08:18am EST no further instances of email transmission issue have reoccurred. We continue to monitor the situation closely to ensure continued stability.

Thank you for your continued patience.

Update 2

The fix to resolve the issue will be applied through a patch update at 08:00 EST on Saturday March 2nd.

Update 3

The patch to resolve this issue was successfully deployed at 08:00 EST and passed final quality assurance checks at 08:50 EST. We will continue to monitor email distribution to ensure continued stability.

Thank you for your continued patience.

 

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