How can I get logged in with an Active Session message?

If you are getting this message:

 

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The problem could be the version of the browser you are using.  The ESM platform supports the latest browser versions for Chrome and Firefox (plus 1 version back), except in Internet Explorer that must be the latest version.  Please update to the latest browser version, follow the steps to clear your cookies and cache and then log in again.

 

Steps to Clear Cookies and Cache

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